Cogeco Cable once again honoured for customer serviceby Service Quality Measurement Group
PRESS RELEASE
For immediate release
Cogeco Cable once again honoured for customer service
by Service Quality Measurement Group
Montréal, November 18, 2011 — For the fourth time in five years, last night Cogeco Cable
(TSX: CCA) and its call centres received the Highest Customer Satisfaction by Industry Award for
Telecommunications/TV at the 2011 Service Quality Measurement Group (SQM) North American
call centre awards of excellence presentation.
“We’re thrilled to win this award again, especially after such a busy year. Maintaining high
performance year in, year out takes more than hard work. It takes being open, keen to help, and
committed to applying our “How can we help you” signature to every action,” said Louise St-Pierre,
Senior Vice President, Residential Services.
“At Cogeco Cable, commitment to service is one of our core values. Receiving this award is
eloquent proof of the care, attention and sincerity we put into our relationships with our customers
and confirms that our customer service is unequalled in the industry,” she added.
Cogeco Cable’s call centres serve more than 992,000 people every year in Québe c and Ontario by
telephone and email, 24 hours a day, 7 days a week. They were benchmarked by SQM, an
international firm that benchmarks and rates call centres in different sectors, to 450 call centres in
North America based on a survey carried out with 800 customers.
This prestigious award is Cogeco Cable’s third win for fall 2011. Previously, on October 6, the Cable
& Telecommunications Association for Marketing (CTAM) honoured Cogeco Cable with two Mark
awards for the best marketing-communications campaigns in North America. The new “How can we
help you” campaign won Silver for Acquisition and Upgrade Marketing, and Bronze for Brand Image
and Positioning.
ABOUT COGECO CABLE
Cogeco Cable (www.cogeco.ca) is a telecommunications corporation and is the second largest
hybrid fibre coaxial cable operator in Ontario, Québec and Portugal. Through its two-way broadband
cable networks, Cogeco Cable provides its residential customers with Audio, Analogue and Digital
Television, as well as HSI and Telephony services. Cogeco Cable also provides to its commercial
customers, through its subsidiary Cogeco Data Services, data networking, e-business applications,
video conferencing, hosting services, Ethernet, private line, VoIP, HSI access, data storage, data
security, co-location services, managed IT services, cloud services and other advanced
communication solutions. Cogeco Cable’s subordinate voting shares are listed on the Toronto Stock
Exchange (TSX: CCA).
- 30 -
Information: Catherine Pleau
Advisor, Corporate Communications
Tel.: (514) 764-4762